We strive to ensure customer satisfaction with our digital/hard products, including film & music industry-related agreement formats , downloadable digital magazines/books & our hard products. Due to the nature of digital & hard reading content, we have outlined our refund policy as follows:
1. Digital Products
Products sold on our website in digital format and delivered electronically, once purchase is completed and the product has been downloaded, we are unable to offer refunds or exchanges.
2. Hard Products
Products sold on our website in hard book format, once purchase is completed and the product has been delivered , we are unable to offer refunds or exchanges.
3. No Refunds
- Downloadable Agreement Formats: Due to the instant accessibility of our agreement formats, all sales are final, and no refunds will be issued once the files have been downloaded.
- Downloadable Magazines/Books: Once you have downloaded a magazine/book, we cannot offer a refund, as the content has been delivered.
- Deliverable Hard Magazines/Books: Once you have purchased a magazine/book, we cannot offer a refund, as the product has been delivered.
3. Exceptional Circumstances
Refunds may be considered in the following cases:
- Technical Issues: If you are unable to download the product due to technical difficulties or receive a corrupted file, please contact us at info@punjabiscreen.com within 7 days of purchase with evidence in any format. We will provide assistance or replace the defective file.
- Incorrect Purchase: If you believe you purchased the wrong product by mistake, please contact us within 24 hours of your purchase, and we will review your case. If the product has not been downloaded or delivered, we may consider issuing a refund.
4. Refund Process
If your refund request is approved under exceptional circumstances, the refund will be processed within 7–10 business days, and the funds will be credited back to your original payment method.
5. Contact Us
If you have any issues with your purchase or need further assistance, please contact our support team at info@punjabiscreen.com. We are here to help and resolve any concerns you may have regarding your products.
Help Line No. 9814033153 (whatsaap only)